Terms and Conditions


Website Terms of Use

This website www.kenmedpharmacy.com.au is owned and operated by the Kenmore Medical Centre Pharmacy ABN 59 938 659 086 . In these Website Terms of Use (Terms), the expressions “we”, “us”,“our”or “ it”refer to the Kenmore Medical Centre Pharmacy.

Acknowledgement & Acceptance

Your accessing or using of this website, and any services provided through it (Services), are subject to these Terms. By accessing this website or using the Services, you accept these Terms. If you do not agree, you must refrain from accessing this website or using any of the Services. Without limiting our other rights and remedies, we may refuse to supply any product or Service, and we may deny access to this website, to anyone who breaches these Terms.

All rights not expressly granted to you in these Terms are reserved.

We may amend these Terms at any time without notice to you. Please check this page regularly for any modifications or updates. Your continued use of this website and our Services after any changes have been posted on our website indicates your acceptance of those changes.

Access and Use of Material on this Website

Your access to this website and the Services is on the following terms:

* You may only access and use this website and the Services in accordance with these Terms;

* You must be 18 years of age or older to use this website and the Services;

* You may only access parts of this website that are designated for unrestricted public access;

* You must follow our instructions when using the Services, and comply with any specific terms that we publish on this website or that we give you regarding the Services from time to time;

* You may only save a local copy of, or print material posted on this website for your own information or research, or to inform others about this website.

* You may not reproduce, duplicate, copy, sell, re-sell, adapt, transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, or caching by a storage or information retrieval system, or download accelerator) or otherwise exploit any part of this website for any commercial purpose;

* You must take your own precautions to ensure that whatever you select from this website is free of viruses or anything else that may interfere with your or any third party's computer systems;

* You must not use or attempt to damage, interfere with or introduce anything (including a virus, robot, spider, scraper or automated means) to this website or any network or system underlying or connected to it for any purpose, or act in any other way that compromises this website, the delivery of the Services, or any network or system underlying or connected to them; and

* You must not copy, distribute, alter or tamper with in any way, or otherwise use, any material contained in this website (except as expressly permitted in these Terms).

Shopping Terms & Conditions

Our website provides customers a convenient and secure online shopping experience. Products displayed on the website can be purchased using the secure payment facility.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Your receipt of an order confirmation, in any form, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of an item.

When using our website you must provide accurate and correct information and keep this information current. We reserve the right to validate any information you provide to us. You agree to keep your password for our website secure and confidential and notify us immediately if your password is no longer secure or if you become aware of any unauthorised use of your account. You are solely responsible for any activity that takes place using your account and you may not use another person’s account to access the website .


All prices are shown in Australian dollars and include GST (10%). All prices are correct at time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

We reserve the right to withdraw any product from sale without notice, for any reason. However for various reasons, that product might still appear on our website for a period of time after that withdrawal. We make no undertaking that a product shown on this website will be available for purchase online or at our store.

Website and Credit Card Security

We use eWay to process online orders.eWay is level 1 Payment Card Industry Data Security Standard compliant. We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions.

Our websites use "cookies" - small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways

to enhance or personalize your online browsing and shopping experience. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

We do not store credit card details on our site these details are kept secure on the Eway platform .


We will endeavour to ensure that information provided through this website is accurate and current. However we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date. For example (but without limitation):

* Prices of products may change, and all products are subject to availability;

* Variations to products may occur from time to time for various reasons (including changes in range, or product specifications);

* While we try to represent products accurately, the representation on your screen may be different to the actual product for various reasons;

* Information on this website is not intended to diagnose, treat, cure or prevent any disease or illness;

* This website does not contain medical advice and should not be used as such;

* Description of products are summaries only (with further information available on request to us); and

* Due to technical or human error, information may be recorded incorrectly or omitted.

We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website.

Nothing on this website is a substitute for professional medical advice. You should seek professional medical advice in relation to any condition, illness, disease, injury, infection or sickness you may have. You should also seek professional advice on dosages and types of pharmaceutical products required to treat your condition, illness, disease, injury, infection or sickness.

You should only use products obtained from this website as recommended by your pharmacist or doctor and in accordance with the labelling.

We do not warrant that access to this website will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses, bugs or anything similar that may impact the functionality, accuracy and/or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.


We honour statutory conditions and warranties to the extent that they are implied under the Competition and Consumer Act 2010.

You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of the information on your computer or this website. We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.

We make no representations or warranties (except as required under statute), either express or implied, of any kind whatsoever with respect to any product sold on this website. You agree that the maximum liability to us arising from any product sold on this website shall be the price of the product. Under no circumstances will Kenmore Medical Centre Pharmacy, its owners, directors, officers, employees, agents and representatives be liable for special, indirect, consequential or punitive damages in relation to any product sold on this website.

Third Party Websites

We are not responsible for any information that does not originate directly from us, for any links we provide to third party sites (Third Party Websites), or for information or goods or services at or accessible from those Third Party Websites. This includes the content of third-party advertisements appearing on this website and links to Third Party Websites. The appearance of advertisements for third parties or links to Third Party Websites on this website is not to be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of those Third Party Websites, or of any information, goods or services referred to or offered on those sites or otherwise posted on this website. Responsibility for any of that content rests solely with those third parties.

Intellectual Property

Kenmore medical Centre Pharmacy and our licensors, as applicable, own all intellectual property rights in and to this website and the products and information displayed in it (including text, images, graphics, logos, layout, look-and-feel, animations, software, trade marks, trade names and other material underlying and forming part of this website and/or the Services.

Where applicable, trade marks are used with the permission of their respective owners.

Termination or Suspension

We may at any time and without notice:

* change the format and content of this website and/or any Services;

* stop providing, suspend or restrict your access to this website or any Service if you do not comply with any obligation you have to us (whether under these Terms or otherwise); or

* stop providing or suspend the operation of this website and/or the Services (in whole or in part).

No such action will affect any of our rights or your responsibilities under these Terms or otherwise, including any disclaimer.


Each term of these Terms is separately binding. If for any reason any term is not effective or binding all other terms remain effective and binding.

If we do not exercise or enforce any right available to us under these Terms or otherwise arising at law or in equity, this does not constitute a waiver of those rights.

These Terms (and the provision of products and services by us) are governed by and to be interpreted solely in accordance with the laws of the state of Queensland, Australia. In the event of any dispute arising in relation to these Terms or their subject matter, Queensland courts will have non-exclusive jurisdiction over such dispute.

Returns Policy

Please choose carefully as we do not refund or exchange if you change your mind.

We accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product that is:

  • Faulty
  • Significantly different to those shown or described
  • Not fit for its intended purpose
  • Unsafe

 All returns must be returned within 7 days of parcel receipt and only after we have approved the return.

Please quote your receipt or order number when  contacting us as it will help us locate your purchase.

Please note that in the interest of public health and safety, we are unable to provide a return on medications, prescription items, vitamins, baby formula and therapeutic products.

 Parcels must be packed securely and must be sent to us by  registered post.

Please note that the customer will be responsible for the product until it is received by us. 

Privacy Policy

This Privacy Policy governs the manner in which Kenmore Medical Centre Pharmacy collects, uses, maintains and discloses information collected from users  of the www.kenmedpharmacy.com.au website ("Site"). This privacy policy applies to the Site and all products and services offered by Kenmore Medical Centre Pharmacy.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,We do not store credit card details on our website  they are secured by our Payment processor EWay.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Kenmore Medical Centre Pharmacy collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalise user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We will not be liable for any security breaches out of our control.


Changes to this privacy policy

Kenmore Medical Centre Pharmacy has the discretion to update this privacy policy at any time. When we do, . We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Kenmore Medical Centre Pharmacy


2081 Moggill Road, Kenmore, Queensland 4069, Australia

Phone (07) 33785597

Email sales@ kenmedpharmacy.com.au


11 December 2018